Frequently Asked Questions
When you pay does not risk anything!
Q. How do I verify the availability of a product?
A. Within the product page, availability is always indicated by the
Q. How do I check the status of my order?
A. Correct receipt of the order is confirmed by e-mail to your e-mail address. If all the data you entered is correct, you will receive a second e-mail with the message that the order has been delivered with the tracking number.
Q. How much does shipping cost?
A. You can see the shipping costs during the purchase process. Also after selecting the products you want to purchase, you can see the shipping costs in advance at the top right of the bar and clicking on "Calculate Shipment".
Q. What should I do at delivery?
A. At the time of delivery you must sign on receipt. You are also required to check that the number of packages delivered corresponds to what is stated in the courier's accompanying document and that the packaging is intact, not damaged, neither wet nor altered.
Q. Can I receive invoice for my purchases?
A. Yes, we can issue regular invoices for your purchases. However, it is fundamental that you indicate during the purchase phases the company's data, including Company Name, Legal Office, and VAT. Once you have completed your order payment, we can no longer change the master data, so you can not issue your invoice.
Q. How can I pay for my purchases?
A. For your online purchases we accept pre-paid bank transfer, mark and the following credit cards: Visa, Mastercard, American Express. You can also use your Postepay card and other rechargeable cards. The data entered for payment is protected and secured by the technology used by our Paypal, the world leader in online transactions.
Q. Who will deliver me the goods?
A. Our commitment is to deliver the purchased products in the shortest possible time, with maximum reliability and convenience, choosing from time to time the best couriers on the market, depending on volume, area and type of service required. We will send you the tracking number and the name of the designated courier at the time of your merchandise shipment by email.
Q. Can I cancel my order?
A. If your order has not yet been dispatched, you can request cancellation by calling 0871/360565. Keep your order number in hand and the email address used to make the purchase will allow us to easily track your listing.
Q. How can I ask for advice on my purchases?
A. For advice on equipment and machinery, please contact our customer support at 0871/360565. For technical and / or agricultural inquiries about products, types of treatments or pruning methods, you can send us a request through our contact page ( https://www.sbaragliacompressori.it/en/contacts.php ). Remember to always enter a phone number, so you can contact us promptly and help you with your choice. In addition to our internal staff, we use the collaboration of our industry-leading partners, with whom we can resolve any kind of doubt quickly.
Warranty and Technical Support
Q. Are Products Covered by Warranty?
A. All Sbaraglia brand products are covered by the warranty. For more information, please visit the Warranty page ( https://www.sbaragliacompressori.it/it/guarantees.php ). In addition, all products sold on this site are also covered by the 24-month Legal Warranty for defective compliance not found at the time of purchase. The defect of conformity that occurs within 24 months from the date of purchase of the asset must be denounced within two months of the date of its discovery.
Q. For what products can I not ask for a withdrawal?
A. According to current legislation, all sealed products for which the seal can not be replaced, once opened, can not be returned. As an example, we note the following products for which we do not accept recess: fertilizers, fertilizers, engine oil, gaskets and lubricants. Furthermore, the products and equipment can not be returned after using them because they are worn out products. Finally, customers who have requested the invoice or have the product purchased for their business can not exercise the right of withdrawal.
Q. How do I get technical support on a purchased product?
A. You can call for technical assistance or a replacement by calling +39 0871 360565. Keep your order number in hand and the email address used to make the purchase will allow us to easily track your listing.
Q. Where can I download the manuals and product data sheets?
A. Displaying and printing manuals and product data sheets is reserved for registered customers only. After logging into the site with your credentials (email and password), you will be able to access the "Manuals and Instruction" menu, which will open a page with all visible and downloadable PDF documents.